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How can I cancel my Hosting Service?

We are always sorry to leave a customer leave. If there's any thing that we can do to keep you, please let us know by contacting customer services from the 'Client Area'. However if you choose otherwise, to cancel your hosting service please follow these instructions.

  1. Log into your 'Client Area'.
  2. Go to 'Services' from the top menu followed by 'My Services'.
  3. Click on the 'View Details' button shown on the right hand side of the respective service.
  4. Go to 'Management Actions' followed by 'Request Cancellation'.You will now be required to write a brief description regarding the reason that you wish to cancel along with the 'Cancellation Type'. It is important that you choose the right 'Cancellation Type' which provides 'Immediate' and 'End of Billing Period' as options. If you have an active domain registration, you will be asked whether you wish to cancel this as well.
  5. Once you have completed the cancellation details and double checked the details, click 'Request Cancellation' button to complete the process.

Your request will be answered within 72 hours.

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